Terms & Conditions


It is a term and condition of a reader accessing and reading the Excellent Pies website that Excellent Pies provides the material published on Excellent Pies on the basis that it disclaims all warranties in respect of the same whether express or implied. Your statutory rights as a consumer are not affected.

These terms will apply to any contract between us for the sale of products to you. Please read these terms carefully and make sure that you understand them, before ordering any products from our site. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any products from our site.

We amend these terms from time to time. Every time you wish to order products, please check these terms to ensure you understand the terms which will apply at that time.

Contract Formation

All orders made by you through the Excellent Pies website are subject to acceptance and availability. We may choose not to accept your order for any reason.

Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).

For the avoidance of doubt, no contract will exist between you and Excellent Pies for the sale by Excellent Pies to you of any product unless and until Excellent Pies sends you an e-mail confirming that it has dispatched your product. The product will only be despatched after full payment for the goods or service has been received and verified.

Email Marketing

Information relating the email marketing Excellent Pies sends to customers can be found in our Privacy Policy.


Our Privacy Policy explains how we collect, use and store your personal information, including who we may share it with; how long we keep it; the circumstances in which we, or others, may contact you (including sending you advertising and marketing messages); and what rights you have in relation to your personal information.

Fraud Prevention

Excellent Pies take fraud very seriously and we do everything in our power to prevent fraud from occurring. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.

Excellent Pies group has fraud prevention software services that we use in order to prevent fraudulent purchases and practices, these are in place to protect both the customer and Excellent Pies group.

Use Of Internet Bots

We only permit the use of low impact software applications that run automated scripts (internet bots) on the Excellent Pies websites which comply with our current bot policy and for which we have given permission (permitted bots). All other internet bots are unauthorised bots and are not permitted to be used on any Excellent Pies websites.

Excellent Pies employs sophisticated and best practice fraud and bot prevention solutions and Internet bots that use an excessive amount of hosting resource, automatically add items to basket without our prior consent or impact the shopping user experience for other customers are examples of unauthorised bots.

Excellent Pies reserve the right to block any unauthorised bots from our websites (ourselves and through third parties such as security fraud prevention services), and to immediately suspend or close any accounts which we suspect of using unauthorised bots.

Users agree to indemnify us against all losses, costs, and expenses that Excellent Pies incur in connection with the breach of these rules relating to the use of internet bots on the Excellent Pies websites.


Any material found within the pages of Excellent Pies, including text or images, may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.


Excellent Pies provides the Excellent Pies website ‘as is’ and does not warrant that the functions contained in the material contained in this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

In addition, Excellent Pies makes no (and disclaims all) representations or warranties of any kind, express of implied, with respect to the Excellent Pies website or the information or content included in this site.

This does not affect your statutory rights in relation to the goods and their fitness for purpose and satisfactory quality.

Use of Excellent Pies

In connection with the use of the Excellent Pies website (including any orders of products), in no event will Excellent Pies be liable:

for losses that were not foreseeable to both parties when the contract was made;

for losses that were not caused by any breach on the part of the supplier;

for business losses and/or losses to non-consumers.

We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms

(d) defective products

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

External websites

Excellent Pies is not responsible for the content of external websites linked from Excellent Pies.


These Terms and Conditions are governed by the laws of South Africa in the Western Cape jurisdiction.

Excellent Pies reserves the right to amend these terms and conditions from time to time.

Events outside our control

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control (which means any act or event beyond our reasonable control).

If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel a contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at your cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.

 Additional terms

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

All pictures are for illustration purpouses only.


All pictures are used for illustration purposes only, the actual delivered product may vary in appearance, ingredients, weight, contents and any or mentioned in the latter.


Call us

021 801 7071

Email us



Visit us

Corner Of Taurus & Orion Street Brackenfell Industria, Cape Town

When we work

Mon-Fri 7.00-17.00

Sat 8.00-13.00